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FREQUENTLY ASKED QUESTIONS

  • HOW DO I MEASURE MY HEAD?
    Ensure that you measure your head with a tape measure in INCHES. Insert your measurements for custom units in the specifications box before check out. We are not responsible for any incorrect head measurement that you provide. Ensure that you take the measurements properly and double check before entering them.
  • HOW DO I KNOW MY SKIN TONE?
    Please look carefully at the picture below and choose your shade. Enter the shade in the specifications box before check out.
  • REFUND/EXCHANGE POLICY
    There will be absolutely no refund or exchange on wig orders; both regularly priced and on sale. Please ensure that you read the description under the unit that you are interested in and also ensure that you submit the correct head measurements for custom-wigs. When you receive your unit , please check to see if it’s the correct length , texture and type of wig (frontal or closure) before tampering with the lace, the bundles and the unit itself. If we sent you an incorrect unit, it can be returned for a refund or exchange. However, the lace, the bundles and the unit itself must not be tampered with and theW wig must be returned in its original condition with the wig combs and band attached and in its package. If the unit was tampered with, you will not be eligible for a refund or exchange. We are not responsible for any lost or stolen packages. There will be absolutely no refund or exchange on hair products.
  • WHAT IS THE DIFFERENCE BETWEEN A LACE CLOSURE AND A LACE FRONTAL?
    Flawlessly Fabulous supplies both 4*4 and 5*5 lace closure units. They are more beginner-friendly and easy to install , especially glue-less. We also supply 13*4 and 13*6 lace frontal units which are more versatile in terms of parting space. Frontals can be worn parted at the side or middle and can be styled in an up do. They can also be worn glue-less but with a little more maintenance than closures.
  • WHAT TYPE OF LACE DO YOU PROVIDE?
    We provide great quality transparent lace, medium brown lace and HD lace.
  • WHAT TYPE OF HAIR DO YOU PROVIDE?
    We provide top virgin hair bundles and wigs and top raw Vietnamese hair bundles and wigs.
  • WHAT IS YOUR USD/JMD EXCHANGE RATE?
    If you are in Jamaica, you have the option to pay in JMD. Our exchange rate is 150
  • WHY SHOULD I PURCHASE YOUR WIGS AND HAIR PRODUCTS?
    Our wigs are made with great quality hair extensions and lace pieces which will last long with proper care and maintenance. In addition, some of our units are fully customized and styled to your preference before shipping them out. Our hair products are of superb quality and will assist with the care and maintenance of your units. For any questions or concerns, please fill out the contact form and we will get back to you within 24 hours.
  • HOW DO I TAKE CARE OF MY UNIT?
    Ensure that you measure your head with a tape measure in INCHES. Insert your measurements for custom units in the specifications box before check out. We are not responsible for any incorrect head measurement that you provide. Ensure that you take the measurements properly and double check before entering them.
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